At MES Systems, we understand the importance of keeping your security systems in top working condition 24/7, 365 days a year, which is why we offer comprehensive service and maintenance agreements for homeowners on systems we have installed or have taken over from another provider.
Our team of experts are fully trained and experienced in servicing and maintaining a wide range of security systems, including intruder alarm systems, CCTV systems, door entry systems, and automatic vehicle gates. We will work with you to help you choose an agreement that fits your specific needs and budget.
Regular servicing and maintenance is essential to ensure that your security systems are always functioning properly and are able to protect your home and family when you need them most. As part of our routine preventative inspection our team will check and test all of your equipment, as well as make any necessary repairs or updates, to ensure that your systems are in top working condition.
Maintenance agreements are only avaliable to customers from the point of us commissioning a new system installed by ourselves or on completion of a takeover visit once a system is free from faults.
Free supply & fitting of all replacement parts (excluding consumables) as a result of normal wear and tear is available on our fully comprehensive agreement only. Price on application, subject to survey.
You will need a separate service and maintenance agreement for each individual system and individual system type. If you have a wireless alarm system we will change the batteries in line with our device battery policy.
* Free or discounted engineer call-out charges, additional labour charges or remote support charges only apply to rectify faults that are not caused by you the customer, your agents or acts of God. Some examples of common exclusions are listed below.
If you lose the remote connection into your system, it will most likely be due to an issue with your networking
equipment (broadband router or switch) therefore any time we spend trying to resolve issues relating to third party
equipment would not be covered by our agreements.
Issues caused as a result of interruptions to your mains power supply or due to cable damage would also not be covered by our agreements.
** Minimum initial contract period of 12 months from the date we commission or take over the system. After this the notice period to cancel this contract is 3 months.
^^ = Usually £30+vat per year
Our full terms & conditions of business can be found at: https://www.mes-systems.co.uk/terms-conditions
We are approved by the SSAIB so you can be rest assured that you are working with a reputable company.
We also work with Focus Finance to offer financing options to our customers.
There are several reasons to make sure your alarm system is maintained and serviced regularly. The reasons can range from the more apparent, such as protecting your business premises; others are less obvious, such as voiding your insurance. An alarm system can work as a great deterrent, but if someone does break in to your business property, you need to have the correct processes and equipment in place. A lot of businesses get the alarm systems installed and then neglect them. What happens if something does go wrong? Technology has made our lives better, but it isn’t infallible. The components within the system will degrade over time, and finding the fault early, will save money.
Access Control
Limiting access to your property is a great step to preventing criminal activity, this can also be extended to Gates and Barriers. These systems need to be serviced to make sure they are working correctly; otherwise, unauthorised personnel could gain access to your premises.
Commercial CCTV
CCTV is one of the best deterrents of criminal activity. The CCTV can be remotely monitored in house or by an outsourced monitoring company. The issues arise if a camera malfunctions, and stops transmitting a feed. If someone was to break into your business property and the camera wasn’t working. It makes it harder to catch them, and your insurance may not pay out.
Intruder Alarms
Silent alarms and loud alarms can notify you or your monitoring company to a potential break in. Alarms can be triggered in different ways, depending on the equipment. Door sensors and motion detection are common forms of intruder alarms. If they fail, then they won’t notify you, making them redundant.
The most important part of what we do at MES systems is to make sure the after-care services are to the highest standard. We aren’t looking to make a quick sale and move on; we look after each of our customers. Keeping your systems up to date and working smoothly requires us to work on your schedule. We offer 24-7 coverage 365 days a year. Technology doesn’t work to a schedule, and neither do we. OurPackagesare based over 1, 2, or 3 years, offering greater flexibility. All offer comprehensive maintenance cover, with priority treatment over our customers without a service agreement. Depending on the term you choose, this can include all additional labour within office hours!
MES can takeover most existing systems with minimal takeover costs. If you are struggling with your existing service provider then get in touch with us. Check out our testimonials and reviews to see why our customers keep coming back!