Service / Service & Maintenance For Business

Keep Your Fire & Security Systems Running at Peak Performance with Our Service and Maintenance Solutions

Protect your business with regular servicing and maintenance of your fire & security systems and ensure compliance with your insurance requirements.

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Why Do I need Service & Maintenance For Business?

As a business owner, you have enough to worry about without having to worry about the maintenance and servicing of your fire & security systems. That's why our servicing and maintenance agreements are designed to take the burden off your shoulders and ensure your systems are running at peak performance 24/7, 365 days a year.

Our team of experts will regularly visit your property to service and maintain your fire & security systems, including alarms, CCTV, access control and automatic gates. We'll check for any potential issues, make any necessary repairs, and update your systems to keep them in line with the latest technologies.

Regular servicing and maintenance is essential to ensuring insurance compliance and to prevent any potential problems down the road. Don't take chances with the safety and security of your business. Trust us to keep your systems running smoothly with our servicing and maintenance solutions.

Case Studies

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Trust us to keep your systems running smoothly with our servicing and maintenance solutions.

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Service & Maintenance Packages

Maintenance agreements are only avaliable to customers from the point of us commissioning a new system installed by ourselves or on completion of a takeover visit once a system is free from faults.

Free supply & fitting of all replacement parts (excluding consumables) as a result of normal wear and tear is available on our fully comprehensive agreement only. Price on application, subject to survey.

You will need a separate service and maintenance agreement for each individual system and individual system type. If you have a wireless alarm system we will change the batteries in line with our device battery policy.

* Free or discounted engineer call-out charges, additional labour charges or remote support charges only apply to rectify faults that are not caused by you the customer, your agents or acts of God. Some examples of common exclusions are listed below.

If you lose the remote connection into your system, it will most likely be due to an issue with your networking
equipment (broadband router or switch) therefore any time we spend trying to resolve issues relating to third party
equipment would not be covered by our agremeents.

Issues caused as a result of interruptions to your mains power supply or due to cable damage would also not be covered by our agreements.

** Minimum contract period of 12 months from the date we commission or take over the system. The notice period
to cancel this contract is 3 months prior to anniversary date of the contract.

^^ = Usually £30+vat per year

Our full terms & conditions of business are at: https://www.mes-systems.co.uk/terms-conditions

WE are SSAIB certified

We are approved by the SSAIB so you can be rest assured that you are working with a reputable company.

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Upgrade to 24/7 remote monitoring

We can protect your premesis even when you are closed, with advanced technology that allows us to monitor your systems remotely and alert the police or fire brigade if required.

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Need Finance?

We also work with Focus Finance to offer financing options to our customers.

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Frequently asked questions

There are several reasons to make sure your alarm system is maintained and serviced regularly. The reasons can range from the more apparent, such as protecting your business premises; others are less obvious, such as voiding your insurance. An alarm system can work as a great deterrent, but if someone does break in to your business property, you need to have the correct processes and equipment in place. A lot of businesses get the alarm systems installed and then neglect them. What happens if something does go wrong? Technology has made our lives better, but it isn’t infallible. The components within the system will degrade over time, and finding the fault early, will save money.

Access Control

Limiting access to your property is a great step to preventing criminal activity, this can also be extended to Gates and Barriers. These systems need to be serviced to make sure they are working correctly; otherwise, unauthorised personnel could gain access to your premises.

Commercial CCTV

CCTV is one of the best deterrents of criminal activity. The CCTV can be remotely monitored in house or by an outsourced monitoring company. The issues arise if a camera malfunctions, and stops transmitting a feed. If someone was to break into your business property and the camera wasn’t working. It makes it harder to catch them, and your insurance may not pay out.

Intruder Alarms

Silent alarms and loud alarms can notify you or your monitoring company to a potential break in. Alarms can be triggered in different ways, depending on the equipment. Door sensors and motion detection are common forms of intruder alarms. If they fail, then they won’t notify you, making them redundant.

The most important part of what we do at MES systems is to make sure the after-care services are to the highest standard. We aren’t looking to make a quick sale and move on; we look after each of our customers. Keeping your systems up to date and working smoothly requires us to work on your schedule. We offer 24-7 coverage 365 days a year. Technology doesn’t work to a schedule, and neither do we. Our Packages are based over 1, 2, or 3 years, offering greater flexibility. All offer comprehensive maintenance cover, with priority treatment over our customers without a service agreement. Depending on the term you choose, this can include all additional labour within office hours! To compare our packages, see the grid above.

MES can takeover most existing systems with minimal takeover costs. If you are struggling with your existing service provider then get in touch with us. Check out our testimonials and reviews to see why our customers keep coming back!