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McDonalds

Securing a better security partner for her restaurants after her existing provider fell short, forging a lasting relationship.

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The Story

Sarah is the proud owner of 21 restaurants spread across the Midlands, and her franchise empire has steadily expanded over the course of 22 years. In 2014, she found herself in search of a security company with an impeccable track record, driven by her dissatisfaction with her current provider.

The Goal

The goal was to address concerns within the management team about the reliability and response times of their current security systems provider. They wanted to find a local company that could meet their needs, including ensuring the restaurants operate efficiently. CCTV surveillance was crucial, not only for obtaining a 24-hour operating license from local authorities but also for enhancing staff and premises safety and security. Additionally, the system would be used for profit protection, aiding in health and safety management, and assisting with customer queries. The installed systems were designed to simplify the process of reviewing footage and preserving evidence for law enforcement purposes.

Customer Testimonial

I have contracted MES Systems Ltd both privately and professionally for just under 8 years. Initially the company was recommended to my husband when we required a CCTV system for our home. This then led to further work in upgrading, replacing and maintaining the systems in all of my 21 restaurants as they have been going through the process of being refurbished over the last 6 years. All the work is completed to the highest standards with state of the art equipment at a competitive rate. Over this period some of my McDonald’s franchisee colleagues have also changed their service provider to MES. Having worked with several other companies over the 19 years I have been a franchisee, I can wholeheartedly recommend their work, aftersales service and their personnel.

Sarah McLean

McLean Restaurants t/a McDonalds

The Solution

MES took on the responsibility of maintenance and support from 2014 onwards. They provided round-the-clock technical support, extended equipment warranties, and ensured engineer availability 24/7. Additionally, they actively engaged in the restaurants' refurbishment program, collaborating closely with building contractors to ensure that security systems remained up-to-date with the latest technological advancements.

The Result

Sarah's experience serves as a testament to a successful case study, illustrating how the pursuit of a reliable security contractor led to the enhancement of security across her properties. The new contractor addressed the management team's concerns, maintained safety, and actively contributed to the restaurants' refurbishment efforts, solidifying an enduring partnership.

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Why Choose MES Systems

  • 24/7 Police or Brigade Responce

    We can offer automatic police or fire brigade response for added peace of mind.

  • Outstanding Customer Feedback

    5 Star Google reviews show our commitment to customer satisfaction.

  • We Look After Our People

    We directly employ local people and we continually invest in them and their health & wellbeing.

  • SSAIB Certified

    We are approved by the SSAIB so you can be rest assured that you are working with a reputable company.

  • Health & Safety Accreditation

    We have CHAS accreditation which shows our commitment to safe working practises.

  • We Do Our Bit for Our Community and The Planet

    We support local charities, community groups and events and we do all we can to protect our planet for future generations.

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