About Us
McLean Restaurants t/a McDonalds
Securing a better security partner for her restaurants after her existing provider fell short, forging a lasting relationship.
CASE STUDY
The story
Sarah is the proud owner of 21 restaurants spread across the Midlands, and her franchise empire has steadily expanded over the course of 22 years. In 2014, she found herself in search of a security company with an impeccable track record, driven by her dissatisfaction with her current provider.
The goal
The goal was to address concerns within the management team about the reliability and response times of their current security systems provider. They wanted to find a local company that could meet their needs, including ensuring the restaurants operate efficiently. CCTV surveillance was crucial, not only for obtaining a 24-hour operating license from local authorities but also for enhancing staff and premises safety and security. Additionally, the system would be used for profit protection, aiding in health and safety management, and assisting with customer queries. The installed systems were designed to simplify the process of reviewing footage and preserving evidence for law enforcement purposes.
The Solution
MES took on the responsibility of maintenance and support from 2014 onwards. They provided round-the-clock technical support, extended equipment warranties, and ensured engineer availability 24/7. Additionally, they actively engaged in the restaurants' refurbishment program, collaborating closely with building contractors to ensure that security systems remained up-to-date with the latest technological advancements.
The result
Sarah's experience serves as a testament to a successful case study, illustrating how the pursuit of a reliable security contractor led to the enhancement of security across her properties. The new contractor addressed the management team's concerns, maintained safety, and actively contributed to the restaurants' refurbishment efforts, solidifying an enduring partnership.
